Technical Support for Resellers
The mission of Optus’ Professional Services Group is to provide efficient and professional support for internal and external customers in a timely manner utilizing all available resources to achieve problem resolution or solution delivery.
One manner by which we accomplish our mission is through our industry-leading technical support. Authorized Resellers can call 1.870.974.7799 to speak with our qualified service team.
In order to avoid delays and provide the most efficient service, we ask that these guidelines be followed:
- The technician must be accredited on the system platform and/or the specific application(s) requiring support.
- The technician should be on-site or have remote access to the system or products requiring support.
- The technician should have proper technical manuals on-hand for the system or products requiring support.
- The technician should have attempted to complete the procedure or solve the problem prior to calling Optus for support.
Are you a reseller requiring technical support? Let’s Talk.
