Phone Repairs

When your phone isn’t working, the last thing you want to do is try to decipher tech talk from your support representative. You want answers you understand and reactions immediately.

If you’re having a technical problem, Optus is available to walk you through a possible solution – and you don’t have to be fluent in “tech-speak” to follow. If we can’t solve your problem over the phone, you can send in your faulty phone parts to receive a replacement phone so you don’t lose any valuable work time. In turn, we’ll fix your phone quickly and efficiently.

For technical questions, contact us.

Shipping a Product for Repair?
To ensure your product is repaired in a timely manner, please complete a repair tag for each item shipped for repair. Completing this form will help expedite the repair process and hasten your product's return. The completed form should accompany the product when shipped. If you have questions regarding this form, please contact your Optus Account Executive.

Repair Tag Form (31k)