Reliable Technical Support
Technical support is delivered through a field staff of over 25 highly trained technicians who provide on-site service, as well as a Professional Services group that offers remote support to our customers and field technicians. Together, this group holds over 500 manufacturers’ certifications, guaranteeing you receive the ultimate in care from highly trained professionals.
Every member of the Optus technical workforce undergoes ongoing training and education through a customized development plan to ensure our technicians receive the latest information on the most current products.
Support services provided by the Optus technical team include:
- On-site or remote troubleshooting
- Remote programming
- Move, Add, Change work
- System upgrades
- System installation
Technical support can be arranged anytime through our Customer Care center. Let’s Talk.
