Employee Spotlight | Kayla Brannan

Kayla has been a member of the Optus team for over a year now. In that year, she has held positions in Strategic Accounts and Projects - she is now a Strategic Accounts Rep. Her days usually consist of follow-ups, check-ins/outs, and dispatching requests as well as following up with customers to ensure their satisfaction.

Employee Spotlight | Donna Bearden

Donna Bearden has been an Optus team member for four years as the Professional Services Manager. Her primary focus is customer service, making sure the calls are answered in a timely manner, the customers are satisfied with the support they received and resolution is provided in a timely manner.

Leaders Eat Last | Part 5: The Abstract

Part 5 of Leaders Eat Last discusses why abstraction is destructive. Making people abstract by having more “virtual relationships” or viewing employees as statistics causes us to have less regard for them and significantly reduces trust. Read along to see how Optus employees reacted to Part 5.