Kayla has been a member of the Optus team for over a year now. In that year, she has held positions in Strategic Accounts and Projects - she is now a Strategic Accounts Rep. Her days usually consist of follow-ups, check-ins/outs, and dispatching requests as well as following up with customers to ensure their satisfaction.
Every year Spiceworks conducts a lengthy survey of over 700 IT professionals spread across North America and Europe. They summarize their findings in the 2019 State of IT.
Donna Bearden has been an Optus team member for four years as the Professional Services Manager. Her primary focus is customer service, making sure the calls are answered in a timely manner, the customers are satisfied with the support they received and resolution is provided in a timely manner.
The Appendix focuses on how companies can adapt to their younger generation and how millennials can adapt to working with other generations. Read along to see how Optus employees reacted to the Appendix.
Businesses and organizations are challenged to get more out of their current telecommunications systems. When manufacturers declare products are at end-of-support, end-of-sale, or end-of-life, system owners are often left wondering exactly what this means for their organizations, and what their options are.
Part 8 of Leaders Eat Last focuses on how we can implement ideas from the book into making us better leaders. Read along to see how Optus employees reacted to Part 8.
Part 7 of Leaders Eat Last focuses on digital addiction, instant gratification and how that is harming our ability to communicate effectively in our organizations. Read along to see how Optus employees reacted to Part 7.
This week’s focus on Part 6 of Leaders Eat Last revolves around company culture and how leaders can shift the dynamic. Read along to see how Optus employees reacted to Part 6.
Part 5 of Leaders Eat Last discusses why abstraction is destructive. Making people abstract by having more “virtual relationships” or viewing employees as statistics causes us to have less regard for them and significantly reduces trust. Read along to see how Optus employees reacted to Part 5.
Part 4 mainly discusses baby boomers and how their generation came to be, why they are the way they are, how they work, what they value, etc.