The cloud is no longer a trend but the new standard. By now if your organization hasn't migrated, you are at the least trying to understand the thousand-foot level cost-benefit. Change is hard, and technology migrations are even harder. You aren't alone. 63% of businesses that have migrated to the cloud have rated the final transition as one that required significant effort.
What is stopping you?
Ah, time. Yes, the time involved in choosing a platform, preparing the network, managing the 100+ site project, training end-users, among other things. As experts in the telecommunications industry, Optus has helped navigate these decisions with hundreds of clients. Before jumping headfirst, focus on your network, financial analysis, and platform evaluation.
First, can your current infrastructure support voice in the cloud? Frequently, the network conjures a go/no-go decision. In the case where businesses refresh the infrastructure, the return on investment lengthens. Second, if your cabling is adequate, do you want to converge voice and data or separate the two. The most economical option is to combine voice and data, as there will be no added expense for connectivity. To help answer these questions, take advantage of a network readiness assessment. Assessments help identify overall network performance, capacity, and deficiencies. Reviewing your network will help uncover gaps early in the process, before beginning the implementation phase of a cloud rollout.
More than 65% of IT expenditures go toward ordinary, everyday tasks that do nothing to move a business forward. Having said that, when organizations decide to invest in new technology, financial justification is necessary. First, determine the entire cost of your current system, including maintenance and software upgrades. Second, gather the cost of your existing phone and internet bills. Then, identify all main lines, fax lines, and 800 numbers. Lastly, to determine the cost of a hosted system count the number of users needed, decide how many softphones and desk phones are required. Sounds simple, right? Producing an accurate return on investment (ROI) is very time-consuming when you have hundreds of locations. Identifying the phone and fax lines can be a project within itself. The best advice Optus can give you is to find a partner who is willing to take the lead in providing you a detailed ROI.
The list of hosted and VoIP providers is growing larger each day. Currently, G2 Crowd lists over 80 platform providers. As more and more providers are entering the market, the pricing per seat is decreasing. Price is significant; however, we have found that ease of use and software integrations seal the deal for most businesses. When a platform is easy to use, manage, and integrates with other business tools, organizations start to reap the not so tangible benefits of efficiency and productivity. Optus starts by using a systematic approach when advising our clients which hosted platform would benefit their organization the most. We want you to utilize our platform decision matrix to help you with the process of wading through each platform's details.
You don't want to be one of the 63% that has difficulty migrating to the cloud. Begin your migration journey by evaluating your network, performing financial analysis, and a thorough conducting platform evaluation. By doing this, you will be setting the stage for your organization to make the best decision and save you time long term.