Christa has been a member of the Optus team for over 7 years, holding positions that range from Sales Coordinator to her current role, Senior SAT Rep. She spends her time providing support to the SAT Team, reviewing cases that have been open for over 7 days, and working on ways to reduce invoicing errors.
manage technology tickets for sites spread across the US
have too many tickets to handle and not enough time to spend on strategic initiatives
desperately need someone to remove items from your plate
What does a successful technology rollout project look like for your organization? Just as large organizations come with their own set of inherent complexities, managing a technology upgrade or rollout for 100+ stores can be difficult.
Kayla has been a member of the Optus team for over a year now. In that year, she has held positions in Strategic Accounts and Projects - she is now a Strategic Accounts Rep. Her days usually consist of follow-ups, check-ins/outs, and dispatching requests as well as following up with customers to ensure their satisfaction.
Every year Spiceworks conducts a lengthy survey of over 700 IT professionals spread across North America and Europe. They summarize their findings in the 2019 State of IT.
Donna Bearden has been an Optus team member for four years as the Professional Services Manager. Her primary focus is customer service, making sure the calls are answered in a timely manner, the customers are satisfied with the support they received and resolution is provided in a timely manner.
The Appendix focuses on how companies can adapt to their younger generation and how millennials can adapt to working with other generations. Read along to see how Optus employees reacted to the Appendix.
Businesses and organizations are challenged to get more out of their current telecommunications systems. When manufacturers declare products are at end-of-support, end-of-sale, or end-of-life, system owners are often left wondering exactly what this means for their organizations, and what their options are.
Part 8 of Leaders Eat Last focuses on how we can implement ideas from the book into making us better leaders. Read along to see how Optus employees reacted to Part 8.
Part 7 of Leaders Eat Last focuses on digital addiction, instant gratification and how that is harming our ability to communicate effectively in our organizations. Read along to see how Optus employees reacted to Part 7.