Education Solutions

We help large campuses save money, boost efficiency and mitigate risk.

Campus phone systems need maintenance and affordable options that extend the system's lifecycle. Communication efficiency is critical in a campus environment to ensure all students and staff can communicate effectively. Optus offers total education phone system solutions that minimize costs and maximize ROI.

STRATEGIC ASSESSMENT & PLANNING

  • INITIAL CONSULTATION & ASSESSMENT
  • SHORT & LONG TERM PLANNING
  • ROI ANALYSIS
  • SOLUTION DESIGN

NATIONWIDE TECHNOLOGY ROLLOUTS

CERTIFIED TECHNICIANS
  • Avaya
  • NEC
  • Cisco
SMART HANDS
  • Cabling
  • POS
  • Paging & Intercom
  • Video Surveillance
  • Digital Signage

NATIONWIDE TECHNOLOGY SUPPORT & MAINTENANCE SERVICES

HELP DESK SUPPORT

TECH-TO-TECH

For your organization's technicians.

EMPLOYEE

For anyone in your organization.

ON-SITE SUPPORT

CERTIFIED TECHNICIANS

Avaya and NEC maintenance services.

SMART HANDS

General technology maintenance services.

COMMUNICATIONS SYSTEM LIFECYCLE EXTENSION SERVICES

REPAIR SERVICES
REFURBISHED EQUIPMENT
INVENTORY LOGISTICS
END-OF-LIFE SUPPORT SERVICES

Repair Services

We have an in-house repair facility, which means we can offer customers full-service repair services and quick resolutions. If a phone breaks, we can fix it at a fixed price. We stand behind our quality; all repaired phones come with a one year warranty.

Refurbished Equipment

Purchasing quality secondary market equipment is an extremely cost-effective way to extend the life of your existing system. We have warehouse full of hardware from all the major brands--last year alone, we refurbished 70,000 phones.
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Inventory Logistics

Utilize our Refurbish and Repair capabilities and we will store your company owned assets until you need it and manage the shipping to ensure your site receives the equipment in the shortest time possible.

Buyback

Our equipment Buyback program is a great resource for companies with used and outdated telecom systems. Optus provides a simple, safe and secure solution. We offer top-end cash value for re-marketable phone and networking equipment, which includes removal and disposition.
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74% of schools say their current technology budget is less than 6 years ago.

CUSTOMIZABLE BUSINESS SUPPORT PACKAGES

Choose one or all four + support add-ons

HELP DESK

ON-SITE SUPPORT

ON-SITE SUPPORT

 

Support Add-Ons

Service Provider Management

Service Provider Management

We ease the logistical headache of managing vendors by providing proactive support for carrier related issues by managing your company’s multiple service provider vendors.

Premium Service Levels

Premium Service Levels

Premium service level agreements add faster emergency response time and faster non-emergency time to your current support services to maintain business continuity and minimize downtime.

Remote System Monitoring

Remote Monitoring

Remote site monitoring is crucial in helping your business stay up and running. Let us find and resolve problems before they start.

Advanced Phone Replacement

Advanced Phone Replacement

A yearly fee applied to the support contract to enable you to simply swap a defective phone for a new phone.

Block Labor Hours

Block Labor Hours

Purchase as many or as little labor as you need for moves, adds and changes. Labor hours are valid for 12 months.

System Hardware Replacement

System Hardware Replacement

In the event of a hardware failure, Optus will ship a replacement part to you. You simply swap the defective equipment for the new replacement part.

Manufacturer Software Assurance

Manufacturer Software Assurance

We help you stay up-to-date on software releases, create budgeting efficiency with a fixed annual contract and increase your team’s productivity.

Site Remote Health Check

Site Remote Health Check

Preventative maintenance routine conducted remotely for your sites including alarm checks and software revision reviews.

Site On-Site Health Check

Site On-Site Health Check

Preventative maintenance routine at your company sites including alarm, power and equipment checks, software revision review and configuration back up.

M-F | 8x5 or 24x7 coverage available on all packages and some optimization options.

LEARN MORE ABOUT OUR SUPPORT & MAINTENANCE SERVICES TODAY.

VANDERBILT UNIVERSITY

THE COMPANY’S CHALLENGE

When Vanderbilt first approached us, they needed help with additional storage for their replacement parts and providing break/fix service to their existing system. Their internal resources were struggling to manage the inventory of the parts while sourcing and replacing broken parts.

THE OPTUS SOLUTION

With over 30,000 end users, their internal technical team is strapped for time and space to store equipment. By helping resolve the storage issues for Vanderbilt at our warehouse facilities, we have alleviated the task of managing their replacement part inventory in house. In addition, we have been able to save them around $17,000 in 2014 by purchasing refurbished replacement parts vs new. We send nearly 50 repaired phones per week.

THE RETURN ON INVESTMENT

In 2014, Optus saved Vanderbilt University roughly $17,000 by utilizing our Repair and Refurbishment services. Because of the size of the campus and the number of end users, we took over the break/fix challenges that freed up their technical team to focus on more critical technology needs on-site. By housing their replacement parts at our warehouse, Vanderbilt was able to free up space and still have easy access to their replacement parts.


BuyBack

We are proud to take part in buyback programs that allow for us to purchase your used systems while you are free to reinvest your savings into new or refurbished communication equipment.

Make the most of your operating budget by utilizing our simple, safe, and secure solution for old, redundant, or retired phone equipment.

Get an Estimate

Why Sell To Us

  • Nobody pays more for used or retired equipment
  • Turnkey removal & disposition
  • Data cleansing ensures security
  • Compliance with e-waste and recycling regulations

IS YOUR BUSINESS PHONE SYSTEM AT THE END OF ITS LIFECYCLE?

FREE LIFECYCLE CALCULATOR.

Take The First Step

Take The First Step

Our value begins with a FREE planning session.