Government Solutions

Phone system challenges can wreck a balanced budget.
We offer solutions that keep costs in check and reliability high.

Government agencies need innovative ways to maintain technology, continue operations, and keep networks safe. The legacy systems that many agencies use are not only outdated, but are also at particular risk for communications leaks or cyber-attacks. It‘s never been easier or more affordable to upgrade and maintain your system than now with Optus.

Optus can manage your entire equipment lifecycle

Strategic Assessment & Planning

  • Initial Consultation & Assessment
  • Short & Long Term Planning
  • ROI Analysis
  • Solution Design

Nationwide Technology Rollouts

Certified Technicians

  • Avaya
  • NEC
  • Cisco

Smart Hands

  • Cabling
  • POS
  • Paging & Intercom
  • Video Surveillance
  • Digital Signage

Nationwide Technology Support & Maintenance Services

Help Desk Support

  • Tech-to-Tech · For your organization’s technicians.
  • Employee · For anyone in your organization.

On-Site Support

  • Certified Technicians · Avaya and NEC maintenance services.
  • Smart Hands · General technology maintenance services.

Communications System Lifecycle Extension Services

  • Repair Services
  • Refurbished Equipment
  • Inventory Logistics
  • End-of-Life Support Services

Repair Services

We have an in-house repair facility, which means we can offer customers full-service repair services and quick resolutions. If a phone breaks, we can fix it at a fixed price. We stand behind our quality; all repaired phones come with a one year warranty.

Refurbished Equipment

Purchasing quality secondary market equipment is an extremely cost-effective way to extend the life of your existing system. We have warehouse full of hardware from all the major brands--last year alone, we refurbished 70,000 phones.

Whether you have a new technology rollout or an end of life system, technical issues happen.

Optus is a partner that can provide customizable maintenance support packages to service your entire organization; in an emergency, we can be on-site in four hours.

Case Study: Bonneville County

Bonneville County is part of the Upper Snake River Valley in Southeast Idaho. Idaho Falls is the county seat, and the county is home to six incorporated cities. Bonneville is the fourth largest county in the state, with a population of more than 104,000. The Bonneville County Court System was dealing with outdated technology and a growing docket.


  • Aging closed circuit television system reaching end-of-life
  • Inmate transport travel between jail and courthouse incurring fuel and manpower costs, plus some security risk
  • Geographically dispersed judges obliged at times to travel long distances for arraignments and trials


  • Avaya Scopia® Elite 5000 Series MCU
  • Scopia Management
  • Scopia Desktop Server with Scopia Desktop & Mobile Clients
  • 31 third-party video cameras and desktop systems


“The simplicity of the system has resulted in a lot of enthusiasm,” city official Dave Ellingson said, “and we are near capacity due to its popularity.” The Avaya solution streamlined arraignments in order to maintain efficiency. Resource containment was also achieved through the used of video conferencing for arraignments and non-evidentiary hearings.

Case study provided by Avaya

Learn more about Optus’ video surveillance products