HEALTHCARE SOLUTIONS

HEALTHCARE ORGANIZATIONS FACE MANY COMMUNICATIONS CHALLENGES.
LET US BE YOUR SOLUTION.

By understanding the unique challenges facing your healthcare organization, we build a relationship built on trust and dependability. From Lifecycle Extension Services such as Repair and Refurbishment to support services such as Tech to Tech Help Desk support, Optus is the communications partner of choice for some of the largest healthcare organizations, nationwide.

 

CUSTOMIZABLE BUSINESS SUPPORT PACKAGES

Choose one or all four + support add-ons

HELP DESK

ON-SITE SUPPORT

ON-SITE SUPPORT

 

Support Add-Ons

Service Provider Management

Service Provider Management

We ease the logistical headache of managing vendors by providing proactive support for carrier related issues by managing your company’s multiple service provider vendors.

Premium Service Levels

Premium Service Levels

Premium service level agreements add faster emergency response time and faster non-emergency time to your current support services to maintain business continuity and minimize downtime.

Remote System Monitoring

Remote Monitoring

Remote site monitoring is crucial in helping your business stay up and running. Let us find and resolve problems before they start.

Advanced Phone Replacement

Advanced Phone Replacement

A yearly fee applied to the support contract to enable you to simply swap a defective phone for a new phone.

Block Labor Hours

Block Labor Hours

Purchase as many or as little labor as you need for moves, adds and changes. Labor hours are valid for 12 months.

System Hardware Replacement

System Hardware Replacement

In the event of a hardware failure, Optus will ship a replacement part to you. You simply swap the defective equipment for the new replacement part.

Manufacturer Software Assurance

Manufacturer Software Assurance

We help you stay up-to-date on software releases, create budgeting efficiency with a fixed annual contract and increase your team’s productivity.

Site Remote Health Check

Site Remote Health Check

Preventative maintenance routine conducted remotely for your sites including alarm checks and software revision reviews.

Site On-Site Health Check

Site On-Site Health Check

Preventative maintenance routine at your company sites including alarm, power and equipment checks, software revision review and configuration back up.

M-F | 8x5 or 24x7 coverage available on all packages and some optimization options.

CHILDREN'S HOSPITAL OF ORANGE COUNTY CASE STUDY


Named one of the best children’s hospitals by U.S. News & World Report (2013-2014), Children’s Hospital of Orange County (CHOC) is exclusively committed to the health and well-being of children through clinical expertise, advocacy, outreach and research that brings advanced treatment to pediatric patients. Affiliated with the University of California, Irvine, CHOC’s regional healthcare network includes two state-of-the-art hospitals in Orange and Mission Viejo, several primary and specialty care clinics, a pediatric residency program, and four centers of excellence - The CHOC Children’s Heart, Neuroscience, Orthopaedic and Hyundai Cancer Institutes.

Challenges


  • Newly constructed patient-care tower
  • Multi-facility healthcare network
  • Integration with existing buildings
  • Critical patient-care setting

Solutions


  • Communications Platform: NEC UNIVERGE® SV8500
  • Connectivity: NEC Common Channel Inter-Office
  • Signaling (CCIS)
  • Interactive Voice Response: UCE IVR (QueWorX)
  • Call Activity & Agent Performance: NEC Global Navigator
  • Centralized Management: NEC UCE Manager
    (UNIVERGE MA4000)

Results


The NEC solution not only enhanced patient care and safety, but also resulted in superior customer service capabilities for the hospital. Using NEC’s cutting edge technology, including an earthquake-compliant platform, CHOC improved its communications systems as a whole.

 

Case study provided by 


21% of nurses' time is spent on communication devices.

85% of doctors access patient data from mobile devices.


STRATEGIC ASSESSMENT & PLANNING

  • INITIAL CONSULTATION & ASSESSMENT
  • SHORT & LONG TERM PLANNING
  • ROI ANALYSIS
  • SOLUTION DESIGN

NATIONWIDE TECHNOLOGY ROLLOUTS

CERTIFIED TECHNICIANS
  • Avaya
  • NEC
  • Cisco
SMART HANDS
  • Cabling
  • POS
  • Paging & Intercom
  • Video Surveillance
  • Digital Signage

NATIONWIDE TECHNOLOGY SUPPORT & MAINTENANCE SERVICES

HELP DESK SUPPORT

TECH-TO-TECH

For your organization's technicians.

EMPLOYEE

For anyone in your organization.

ON-SITE SUPPORT

CERTIFIED TECHNICIANS

Avaya and NEC maintenance services.

SMART HANDS

General technology maintenance services.

COMMUNICATIONS SYSTEM LIFECYCLE EXTENSION SERVICES

REPAIR SERVICES
REFURBISHED EQUIPMENT
INVENTORY LOGISTICS
END-OF-LIFE SUPPORT SERVICES

Repair Services

We have an in-house repair facility, which means we can offer customers full-service repair services and quick resolutions. If a phone breaks, we can fix it at a fixed price. We stand behind our quality; all repaired phones come with a one year warranty.

Refurbished Equipment

Purchasing quality secondary market equipment is an extremely cost-effective way to extend the life of your existing system. We have warehouse full of hardware from all the major brands--last year alone, we refurbished 70,000 phones.
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Inventory Logistics

Utilize our Refurbish and Repair capabilities and we will store your company owned assets until you need it and manage the shipping to ensure your site receives the equipment in the shortest time possible.

Buyback

Our equipment Buyback program is a great resource for companies with used and outdated telecom systems. Optus provides a simple, safe and secure solution. We offer top-end cash value for re-marketable phone and networking equipment, which includes removal and disposition.
Learn more today. >>

IS YOUR BUSINESS PHONE SYSTEM AT THE END OF ITS LIFECYCLE?

FREE LIFECYCLE CALCULATOR.

Take The First Step

Take The First Step

Our value begins with a FREE planning session.