Healthcare Solutions


By understanding the unique challenges facing your healthcare organization, we build a relationship built on trust and dependability. From Lifecycle Extension Services such as Repair and Refurbishment to support services such as Tech to Tech Help Desk support, Optus is the communications partner of choice for some of the largest healthcare organizations, nationwide.


Optus can manage your entire equipment lifecycle

Strategic Assessment & Planning

  • Initial Consultation & Assessment
  • Short & Long Term Planning
  • ROI Analysis
  • Solution Design

Nationwide Technology Rollouts

Certified Technicians

  • Avaya
  • NEC
  • Cisco

Smart Hands

  • Cabling
  • POS
  • Paging & Intercom
  • Video Surveillance
  • Digital Signage

Nationwide Technology Support & Maintenance Services

Help Desk Support

  • Tech-to-Tech · For your organization’s technicians.
  • Employee · For anyone in your organization.

On-Site Support

  • Certified Technicians · Avaya and NEC maintenance services.
  • Smart Hands · General technology maintenance services.

Communications System Lifecycle Extension Services

  • Repair Services
  • Refurbished Equipment
  • Inventory Logistics
  • End-of-Life Support Services

Repair Services

We have an in-house repair facility, which means we can offer customers full-service repair services and quick resolutions. If a phone breaks, we can fix it at a fixed price. We stand behind our quality; all repaired phones come with a one year warranty.

Refurbished Equipment

Purchasing quality secondary market equipment is an extremely cost-effective way to extend the life of your existing system. We have warehouse full of hardware from all the major brands — last year alone, we refurbished 70,000 phones.

Inventory Logistics

Utilize our Refurbish and Repair capabilities and we will store your company owned assets until you need it and manage the shipping to ensure your site receives the equipment in the shortest time possible.


Our equipment Buyback program is a great resource for companies with used and outdated telecom systems. Optus provides a simple, safe and secure solution. We offer top-end cash value for re-marketable phone and networking equipment, which includes removal and disposition.
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Whether you have a new technology rollout or an end of life system, technical issues happen.

Optus is a partner that can provide customizable maintenance support packages to service your entire organization; in an emergency, we can be on-site in four hours.

Case Study: Woodland Heights Medical Center

The Challenge

Community Health Systems, Inc. is one of the nation’s leading operators of general acute care hospitals. The organization’s affiliates own, operate or lease 159 hospitals in 22 states with approximately 27,000 licensed beds.

Woodland Heights Medical Center, a CHS hospital, is a 149-bed facility with complete inpatient and outpatient services located in Lufkin, Texas. Optus first began our relationship with Woodland Heights when the site’s voicemail server crashed. CHS’s corporate Infrastructure Deployment Group contacted Optus to resolve the issue.

Upon dispatch Optus determined that the voicemail server was no longer functioning and that the site’s phone system was no longer supported. Optus resolved the issue in just a little over a week. While onsite Optus performed a system survey and determined a phone system upgrade would result in several productivity gains as well as immediate monthly cost reductions to help offset the expense of the new system.

The Optus Solution

Optus installed a system upgrade as well as incorporated Spectralink wireless handsets to reduce the costs of the Ascom system. Optus worked around the hospital’s staff schedules and spent many hours during and after the phone system installation ensuring everyone was properly trained.

The Return on Investment

By utilizing the system upgrade that Optus recommended, Woodland Heights has been able to reduce their annual costs by $42,000. Optus also provided a timely resolution to the voicemail server crash at a $10,000 savings over the site’s current vendor. Optus continues to advise Woodland Heights on ways to leverage the new system upgrade. From integrating into the nurse call system to providing mobile enhancements for nurses and administrative users, Optus is working to continuously improve the hospital’s communications.

21% of nurses' time is spent on communication devices.

85% of doctors access patient data from mobile devices.

Learn more about Optus’ video surveillance products