HOSPITALITY SOLUTIONS

We provide system reliability across all your locations, nationwide.

At Optus, we understand the challenges hospitality organizations face when managing customer expectations on-site while ensuring communications are seamless between all locations.

CUSTOMIZABLE BUSINESS SUPPORT PACKAGES

Choose one or all four + support add-ons

HELP DESK

ON-SITE SUPPORT

ON-SITE SUPPORT

 

Support Add-Ons

Service Provider Management

Service Provider Management

We ease the logistical headache of managing vendors by providing proactive support for carrier related issues by managing your company’s multiple service provider vendors.

Premium Service Levels

Premium Service Levels

Premium service level agreements add faster emergency response time and faster non-emergency time to your current support services to maintain business continuity and minimize downtime.

Remote System Monitoring

Remote Monitoring

Remote site monitoring is crucial in helping your business stay up and running. Let us find and resolve problems before they start.

Advanced Phone Replacement

Advanced Phone Replacement

A yearly fee applied to the support contract to enable you to simply swap a defective phone for a new phone.

Block Labor Hours

Block Labor Hours

Purchase as many or as little labor as you need for moves, adds and changes. Labor hours are valid for 12 months.

System Hardware Replacement

System Hardware Replacement

In the event of a hardware failure, Optus will ship a replacement part to you. You simply swap the defective equipment for the new replacement part.

Manufacturer Software Assurance

Manufacturer Software Assurance

We help you stay up-to-date on software releases, create budgeting efficiency with a fixed annual contract and increase your team’s productivity.

Site Remote Health Check

Site Remote Health Check

Preventative maintenance routine conducted remotely for your sites including alarm checks and software revision reviews.

Site On-Site Health Check

Site On-Site Health Check

Preventative maintenance routine at your company sites including alarm, power and equipment checks, software revision review and configuration back up.

M-F | 8x5 or 24x7 coverage available on all packages and some optimization options.

NEC solutions help hospitality organizations control costs and create a friendly and efficient environment for staff and guests.



SPOTLIGHT 29 CASINO CASE STUDY


Spotlight 29 Casino is located in Coachella, California. A Native-American enterprise, the facility is owned and managed by the 29 Palms Band of Mission Indians. One of the major challenges for the hospitality industry, specifically casinos, is how to attract and retain guests while differentiating themselves in a crowded industry. In addition, casinos must decide which area of investment will get them the most return both in revenue and loyalty.

 

Challenges


  • Competitive local market
  • Full-facility remodel
  • Future plans for expansion
  • Costly TDM environment

Solutions


  • Communications server: UNIVERGE® SV8500
  • Unified communications: UC for Enterprise (UCE)
  • Video conferencing solution: UCE Collaboration
  • Contact-center solution: UCE Contact Center
  • Voice-mail platform: UNIVERGE UM4730
  • Desktop IP terminal: UNIVERGE DT730
  • Management platform: UCE Manager

Results


One of the big benefits of the new, full IP solution was cost savings. “We’ve saved by getting rid of our copper and analog lines,” said IT director Jim Galvan. “We have also received some cost savings from overall phone-system management, productivity costs and short deployment lifecycles.” It improved customer service in the contact center, and boosted productivity for front-desk employees. The casino’s new system has positioned it for competitive differentiation, increased revenue opportunities and prepared it for future expansion. “Our switch to an NEC IP solution has positioned us to seamlessly expand and integrate our plans for the property,” contact center director Tammy Thomas said.

 

Case study provided by 


Learn more about our retail solutions

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