We provide system reliability across all your locations, nationwide.
At Optus, we understand the challenges hospitality organizations face when managing customer expectations on-site while ensuring communications are seamless between all locations.
Strategic Assessment & Planning
- Initial Consultation & Assessment
- Short & Long Term Planning
- ROI Analysis
- Solution Design
Nationwide Technology Rollouts
- Paging & Intercom
- Video Surveillance
- Digital Signage
Nationwide Technology Support & Maintenance Services
Help Desk Support
- Tech-to-Tech · For your organization’s technicians.
- Employee · For anyone in your organization.
- Certified Technicians · Avaya and NEC maintenance services.
- Smart Hands · General technology maintenance services.
Communications System Lifecycle Extension Services
- Repair Services
- Refurbished Equipment
- Inventory Logistics
- End-of-Life Support Services
Whether you have a new technology rollout or an end of life system, technical issues happen.
Optus is a partner that can provide customizable maintenance support packages to service your entire organization; in an emergency, we can be on-site in four hours.
Case Study: Spotlight 29 Casino
Spotlight 29 Casino is located in Coachella, California. A Native-American enterprise, the facility is owned and managed by the 29 Palms Band of Mission Indians. One of the major challenges for the hospitality industry, specifically casinos, is how to attract and retain guests while differentiating themselves in a crowded industry. In addition, casinos must decide which area of investment will get them the most return both in revenue and loyalty.
- Competitive local market
- Full-facility remodel
- Future plans for expansion
- Costly TDM environment
- Communications server: UNIVERGE® SV8500
- Unified communications: UC for Enterprise (UCE)
- Video conferencing solution: UCE Collaboration
- Contact-center solution: UCE Contact Center
- Voice-mail platform: UNIVERGE UM4730
- Desktop IP terminal: UNIVERGE DT730
- Management platform: UCE Manager
One of the big benefits of the new, full IP solution was cost savings. “We’ve saved by getting rid of our copper and analog lines,” said IT director Jim Galvan. “We have also received some cost savings from overall phone-system management, productivity costs and short deployment lifecycles.” It improved customer service in the contact center, and boosted productivity for front-desk employees. The casino’s new system has positioned it for competitive differentiation, increased revenue opportunities and prepared it for future expansion. “Our switch to an NEC IP solution has positioned us to seamlessly expand and integrate our plans for the property,” contact center director Tammy Thomas said.
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