IT Support

Certified Technicians

Communication industry technicians who troubleshoot and resolve break/fix issues. Technicians utilize 275+ telecommunication industry certifications to ensure issues are resolved in a timely manner. Just say “go” and within four hours an Optus technician will be at your site, no matter the location.

Scope of Work

Dispatch issue resolution begins with you notifying us of the problem.  We then create a detailed scope of work for our field technicians to follow and work against.

Status Updates

Progress of the resolution will be shared with you through regular status updates along with compliance to your service level agreements.

Case Acceptance

Once the issue is resolved we will ask for case acceptance to ensure you are completely satisfied with the service work that has been performed.

Smart Hands

Technicians become an extension of your help desk by maintaining quality assistance across your organization.   Optus is your single point of contact to handle all move, add and change services, nationwide.

  • Network Infrastructure
  • Point of Sale Systems
  • Paging & Information
  • Video Surveillance
  • Digital Signage
  • Music on Hold
  • UPS & Battery Backup
  • Sound Masking
  • Data Hardware
  • Multi-Functional Devices

Learn more about our customizable support packages today

Whether you have a new technology rollout or an end of life system, technical issues happen.

Optus is a partner that can provide customizable maintenance support packages to service your entire organization; in an emergency, we can be on-site in four hours.