Large Campus

It’s all about getting the most out of what you already have and making financial decisions on your own terms. We can help you stretch both your equipment, and your budget. Optus Lifecycle Extension Services help you extend the life of your communications system letting you decide when it’s time to migrate to a new investment.

STRATEGIC ASSESSMENT & PLANNING

  • INITIAL CONSULTATION & ASSESSMENT
  • SHORT & LONG TERM PLANNING
  • ROI ANALYSIS
  • SOLUTION DESIGN

NATIONWIDE TECHNOLOGY ROLLOUTS

CERTIFIED TECHNICIANS
  • Avaya
  • NEC
  • Cisco
SMART HANDS
  • Cabling
  • POS
  • Paging & Intercom
  • Video Surveillance
  • Digital Signage

NATIONWIDE TECHNOLOGY SUPPORT & MAINTENANCE SERVICES

HELP DESK SUPPORT

TECH-TO-TECH

For your organization's technicians.

EMPLOYEE

For anyone in your organization.

ON-SITE SUPPORT

CERTIFIED TECHNICIANS

Avaya and NEC maintenance services.

SMART HANDS

General technology maintenance services.

COMMUNICATIONS SYSTEM LIFECYCLE EXTENSION SERVICES

REPAIR SERVICES
REFURBISHED EQUIPMENT
INVENTORY LOGISTICS
END-OF-LIFE SUPPORT SERVICES

IS YOUR BUSINESS PHONE SYSTEM AT THE END OF ITS LIFECYCLE?

FREE LIFECYCLE CALCULATOR.

Repair Services

We have an in-house repair facility, which means we can offer customers full-service repair services and quick resolutions. If a phone breaks, we can fix it at a fixed price. We stand behind our quality; all repaired phones come with a one year warranty.

Refurbished Equipment

Purchasing quality secondary market equipment is an extremely cost-effective way to extend the life of your existing system. We have warehouse full of hardware from all the major brands--last year alone, we refurbished 70,000 phones.
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INVENTORY LOGISTICS

Utilize our refurbish and repair capabilities and we will store your company owned assets until you need it and manage the shipping to ensure your site receives the equipment in the shortest time possible.

We stand behind our quality.
All repaired phones come with a one year warranty.

CUSTOMIZABLE BUSINESS SUPPORT PACKAGES

Choose one or all four + support add-ons

HELP DESK

ON-SITE SUPPORT

ON-SITE SUPPORT

 

Support Add-Ons

Service Provider Management

Service Provider Management

We ease the logistical headache of managing vendors by providing proactive support for carrier related issues by managing your company’s multiple service provider vendors.

Premium Service Levels

Premium Service Levels

Premium service level agreements add faster emergency response time and faster non-emergency time to your current support services to maintain business continuity and minimize downtime.

Remote System Monitoring

Remote Monitoring

Remote site monitoring is crucial in helping your business stay up and running. Let us find and resolve problems before they start.

Advanced Phone Replacement

Advanced Phone Replacement

A yearly fee applied to the support contract to enable you to simply swap a defective phone for a new phone.

Block Labor Hours

Block Labor Hours

Purchase as many or as little labor as you need for moves, adds and changes. Labor hours are valid for 12 months.

System Hardware Replacement

System Hardware Replacement

In the event of a hardware failure, Optus will ship a replacement part to you. You simply swap the defective equipment for the new replacement part.

Manufacturer Software Assurance

Manufacturer Software Assurance

We help you stay up-to-date on software releases, create budgeting efficiency with a fixed annual contract and increase your team’s productivity.

Site Remote Health Check

Site Remote Health Check

Preventative maintenance routine conducted remotely for your sites including alarm checks and software revision reviews.

Site On-Site Health Check

Site On-Site Health Check

Preventative maintenance routine at your company sites including alarm, power and equipment checks, software revision review and configuration back up.

M-F | 8x5 or 24x7 coverage available on all packages and some optimization options.

OPTUS CASE STUDY - MISSOURI'S LARGEST FULLY ACCREDITED SCHOOL DISTRICT

THE CAMPUS’ CHALLENGE

Our relationship with Missouri’s largest fully accredited school district began with a system failure to their existing phone system across the entire district. The school was facing multiple days of downtime due to the age of the system and difficulty finding the needed parts to repair the equipment.

THE OPTUS SOLUTION

Because of our history as a remanufacturer of communications hardware and our extensive inventory, we were able to locate the needed part and dispatch a local technician the same day the phone system went down. After proving ourselves and resolving this issue quickly, we were able to provide services to help avoid the situation from happening again. We now offer a dedicated On-Site Certified Technician, Tech to Tech Help Desk, Advanced Phone Replacement, and Hardware Replacement services.

THE RETURN ON INVESTMENT

By resolving the district’s system failure quickly, Optus was able to build a strong partnership built on trust and reliability. Our continued effort to help extend the life of their current phone system allows their district to maintain continuity and prepare for a future upgrade, when they are ready. The preventative measure taken now and when the system failed saved the school district resources, time, and money along with the headache of explaining why the school was down for multiple days.

LEARN MORE ABOUT OUR CUSTOMIZABLE SUPPORT PACKAGES TODAY

Take The First Step

Take The First Step

Our value begins with a FREE planning session.