Nationwide Support & Maintenance

Whether you have a new technology rollout or an end of life system, technical issues happen.

Optus is a partner that can provide customizable maintenance support packages to service your entire organization; in an emergency, we can be on-site in four hours.

CUSTOMIZABLE BUSINESS SUPPORT PACKAGES

Choose one or all four + support add-ons

HELP DESK

ON-SITE SUPPORT

ON-SITE SUPPORT

 

Support Add-Ons

Service Provider Management

Service Provider Management

We ease the logistical headache of managing vendors by providing proactive support for carrier related issues by managing your company’s multiple service provider vendors.

Premium Service Levels

Premium Service Levels

Premium service level agreements add faster emergency response time and faster non-emergency time to your current support services to maintain business continuity and minimize downtime.

Remote System Monitoring

Remote Monitoring

Remote site monitoring is crucial in helping your business stay up and running. Let us find and resolve problems before they start.

Advanced Phone Replacement

Advanced Phone Replacement

A yearly fee applied to the support contract to enable you to simply swap a defective phone for a new phone.

Block Labor Hours

Block Labor Hours

Purchase as many or as little labor as you need for moves, adds and changes. Labor hours are valid for 12 months.

System Hardware Replacement

System Hardware Replacement

In the event of a hardware failure, Optus will ship a replacement part to you. You simply swap the defective equipment for the new replacement part.

Manufacturer Software Assurance

Manufacturer Software Assurance

We help you stay up-to-date on software releases, create budgeting efficiency with a fixed annual contract and increase your team’s productivity.

Site Remote Health Check

Site Remote Health Check

Preventative maintenance routine conducted remotely for your sites including alarm checks and software revision reviews.

Site On-Site Health Check

Site On-Site Health Check

Preventative maintenance routine at your company sites including alarm, power and equipment checks, software revision review and configuration back up.

M-F | 8x5 or 24x7 coverage available on all packages and some optimization options.

HELP DESK SUPPORT

Tech to Tech Help Desk

With Tech to Tech Help Desk, we become your telecommunications help desk allowing your organization's technicians to notify us when there is a phone system issue.

Our support team acts as a technical resource for your technicians supplementing their skills along with providing remote diagnostics to resolve issues in a timely manner to ensure disruptions are minimal.

NEC Corporation of America

Avaya

Nortel Networks
Toshiba

Employee Help Desk

With Employee Help Desk, we become your telecommunications help desk allowing anyone in your organization to notify us when there is a phone system issue. Optus Employee Help Desk can be scaled to your business needs, operated by dedicated staff and even white labeled to your company.

OUTSOURCE YOUR HELP DESK TO OPTUS

EMPLOYEE HELP DESK

Our Employee Help Desk serves as an addition to your company and provides cost-effective savings allowing you free up your overhead.

NATIONWIDE ON-SITE SUPPORT

Certified Technicians

Communication industry technicians who troubleshoot and resolve break/fix issues. Technicians utilize 275+ telecommunication industry certifications to ensure issues are resolved in a timely manner. Just say “go’ and within four hours an Optus technician will be at your site no matter the location.

NEC Corporation of America

Avaya

Nortel Networks

Scope of Work

Dispatch issue resolution begins with you notifying us of the problem.  We then create a detailed scope of work for our field technicians to follow and work against.

Status Updates

Progress of the resolution will be shared with you through regular status updates along with compliance to your service level agreements.

Case Acceptance

Once the issue is resolved we will ask for case acceptance to ensure you are completely satisfied with the service work that has been performed.

Smart Hands

Technicians become an extension of your help desk by maintaining quality assistance across your organization.   Optus is your single point of contact to handle all move, add and change services, nationwide.

  • Network Infrastructure
  • Point of Sale Systems
  • Paging & Information
  • Video Surveillance
  • Digital Signage
  • Music on Hold
  • UPS & Battery Backup
  • Sound Masking
  • Data Hardware
  • Multi-Functional Devices

MOVES

On-site Smart Hands will take care of all employee and equipment moves that are needed at your sites on a daily basis.

ADDS

New employees means new offices, additional phones, new cabling, and new IP end-points. Optus Smart Hands provide complete installation support for all equipment additions.

CHANGES

Smart Hands work quickly to make necessary adjustments to a wide variety of IP end-points guided by your help desk in order to keep you up and running smoothly.

LEARN MORE ABOUT OUR CUSTOMIZABLE SUPPORT PACKAGES TODAY

Take The First Step

Take The First Step

Our value begins with a FREE planning session.