MULTI-SITE SOLUTIONS

CUSTOMIZABLE BUSINESS SUPPORT PACKAGES

Choose one or all four + support add-ons

HELP DESK

ON-SITE SUPPORT

ON-SITE SUPPORT

 

Support Add-Ons

Service Provider Management

Service Provider Management

We ease the logistical headache of managing vendors by providing proactive support for carrier related issues by managing your company’s multiple service provider vendors.

Premium Service Levels

Premium Service Levels

Premium service level agreements add faster emergency response time and faster non-emergency time to your current support services to maintain business continuity and minimize downtime.

Remote System Monitoring

Remote Monitoring

Remote site monitoring is crucial in helping your business stay up and running. Let us find and resolve problems before they start.

Advanced Phone Replacement

Advanced Phone Replacement

A yearly fee applied to the support contract to enable you to simply swap a defective phone for a new phone.

Block Labor Hours

Block Labor Hours

Purchase as many or as little labor as you need for moves, adds and changes. Labor hours are valid for 12 months.

System Hardware Replacement

System Hardware Replacement

In the event of a hardware failure, Optus will ship a replacement part to you. You simply swap the defective equipment for the new replacement part.

Manufacturer Software Assurance

Manufacturer Software Assurance

We help you stay up-to-date on software releases, create budgeting efficiency with a fixed annual contract and increase your team’s productivity.

Site Remote Health Check

Site Remote Health Check

Preventative maintenance routine conducted remotely for your sites including alarm checks and software revision reviews.

Site On-Site Health Check

Site On-Site Health Check

Preventative maintenance routine at your company sites including alarm, power and equipment checks, software revision review and configuration back up.

M-F | 8x5 or 24x7 coverage available on all packages and some optimization options.

OPTUS CASE STUDY - LARGEST TRANSPORTATION SOLUTION PROVIDER IN U.S.

THE COMPANY’S CHALLENGE

When the largest transportation solution provider in the United States first approached us, they had challenges with their growing number of locations, nationwide. They also struggled with how to manage operational expenses on communications support tickets. They were at a point where they would have to add incremental headcount to keep up with the growing number of tickets coming into their help desk.

THE OPTUS SOLUTION

We offered the organization the ability to take over their internal help desk, allowing their remote locations to contact Optus for all of their communications tickets and manage their internal SLAs.

THE RETURN ON INVESTMENT

The Employee Help Desk support option helped the organization become significantly more efficient in terms of operational cost and resources. Because this issue had high visibility within the organization, routing their service requests to one place allowed the organization to focus their existing resources on more strategic initiatives internally while Optus handled their technical issues.


FREE COMMUNICATIONS SYSTEM DESIGN & CONSULTATION

The Optus free consultation and system engineering process stars with a full assessment of current infrastructure and ends with a comprehensive solution design that meets your organization’s short and long term goals while maximizing the return on investment of your organization’s communications system.

SIP TRUNKING

Optus can help you increase efficiency, simplify basic operations and save substantial money with our Carrier Solutions.

With over 75 years of design experience, our engineers will discuss a common multi-site carrier design solution, SIP Trunking.

SIP Trunking is a solution often found to be helpful to complex, multi-site organizations looking to unify their current or new phone system.

Interested in how SIP Trunking might work for you?
Begin your free system assessment today.

SIP Trunks work between corporate headquarters with PBX and branch offices.

Take The First Step

Take The First Step

Our value begins with a FREE planning session.