Phone Repair and Refurbishment

We want you to get the most out of your current communications investment.

Migrating to a new system is always a huge decision. Our Lifecycle Extension Services allow you to extend the life of your current communications system which gives you the ­flexibility to design, implement and migrate to a new system, when the ROI makes sense for your business.

Optus can manage your entire equipment lifecycle

Strategic Assessment & Planning

  • Initial Consultation & Assessment
  • Short & Long Term Planning
  • ROI Analysis
  • Solution Design

Nationwide Technology Rollouts

Certified Technicians

  • Avaya
  • NEC
  • Cisco

Smart Hands

  • Cabling
  • POS
  • Paging & Intercom
  • Video Surveillance
  • Digital Signage

Nationwide Technology Support & Maintenance Services

Help Desk Support

  • Tech-to-Tech · For your organization’s technicians.
  • Employee · For anyone in your organization.

On-Site Support

  • Certified Technicians · Avaya and NEC maintenance services.
  • Smart Hands · General technology maintenance services.

Communications System Lifecycle Extension Services

  • Repair Services
  • Refurbished Equipment
  • Inventory Logistics
  • End-of-Life Support Services

Repair Services

We have an in-house repair facility, which means we can offer customers full-service repair services and quick resolutions. If a phone breaks, we can fix it at a fixed price. We stand behind our quality; all repaired phones come with a one year warranty.

Refurbished Equipment

Purchasing quality secondary market equipment is an extremely cost-effective way to extend the life of your existing system. We have a warehouse full of hardware from all the major brands — last year alone, we refurbished 70,000 phones.

Inventory Logistics

Utilize our Refurbishment and Repair capabilities and we will store your company owned assets until you need it and manage the shipping to ensure your site receives the equipment in the shortest time possible.


Our program includes asset disposal tracking, data cleansing and wiping in accordance with Department of Defense regulations and random asset audits, ensuring all data has been erased and is irretrievable.

e-Waste Recycling

Ensure your old technology is handled responsibly. Optus offers certified e-Waste Recycling for assets unsuitable for remarketing in compliance with government-mandated recycling standards.


We purchase used systems, allowing you to reinvest your savings into new or refurbished technology equipment. Learn more »

End of Life Maintenance & Support

We continue to support and maintain legacy and end of life NEC, Avaya and Nortel phone systems. Our experts hold over 275 certifications and have over 194 combined years of service experience. Let our experts help mitigate your risk of a phone system crash.

Learn More