Springfield Public School District, located in Springfield, Missouri, is the largest school district in the state. Springfield Public School District has a reputation of academic excellence based on the outstanding performance of their students and schools. Over 25,000 students attend 36 elementary schools, an intermediate school, nine middle schools, five high schools, Phelps Center for Gifted Education, and two early childhood centers.
The Challenge: Aging phone system, system failure, limited budget
Our relationship with Springfield Public School District began with a system failure to their existing phone system across the entire district. The school was facing multiple days of downtime due to the age of the system and difficulty finding the needed parts to repair the equipment.
The Optus Solution: Repair & replace equipment on aging system & support
Because of our history as a remanufacturer of communications hardware and our extensive inventory, we were able to locate the needed part and dispatch a local technician the same day the phone system went down. After proving ourselves and resolving this issue quickly, we were able to provide services to help avoid the situation from happening again. We now offer a dedicated on-site technician, remote technical support, advanced phone replacement services, and hardware replacement.
The Impact: Business continuity & lifecycle extension
By meeting Springfield Public School District’s system failure quickly with expertise, we were able to build a strong partnership built on trust and reliability. Our continued effort to help extend the life of their current phone system allows their district to maintain continuity and prepare for a future upgrade, when they are ready. The preventative measure taken now and when the system failed saved the school district resources, time, and money along with the headache of explaining why the school was down for multiple days.