Moving Past End-of-Support: Lifecycle Extension

Moving Past End-of-Support

 

Businesses and organizations are challenged to get more out of their current telecommunications systems. When manufacturers declare products are at end-of-support, end-of-sale, or end-of-life, system owners are often left wondering exactly what this means for their organizations, and what their options are.

WHAT DOES END-OF-SUPPORT MEAN?

When a manufacturer declares a phone system or other telecommunications equipment has reached end-ofsupport (EOS), it means the product will no longer receive technical support from the manufacturer. This is part of the end-of-life (EOL) process that eventually renders a product obsolete. Once the process is complete, the product is no longer sold, manufactured, supported, or maintained by the manufacturer.

RISKS AND CHALLENGES OF END-OF-SUPPORT

Regardless of the industry, the challenges of extending the lifecycle of telecommunications equipment are similar. The threat that something could go wrong with a system creates vulnerability, even if their systems seem to run flawlessly and meet all their current needs.

WHAT DOES END-OF-SUPPORT NOT MEAN?

First off, end-of-support does not mean that migration is the only option. Just because a product has reached end of life does not mean that it will instantly become useless. Depending on a company’s technology needs, an aging system can continue to reliably serve with proper maintenance and care.