Retail Communications Systems

We can be anywhere in the United States in 4 hours or less.
We bring efficiency & continuity to large multi-site systems.

Businesses spend as much as 20% of their IT budgets on telecommunications services, a level that has doubled to tripled over the past five years. Optus has proven solutions designed to help businesses save 9% on average of their total telecom spending. What could you do with those savings?

CUSTOMIZABLE BUSINESS SUPPORT PACKAGES

Choose one or all four + support add-ons

HELP DESK

ON-SITE SUPPORT

ON-SITE SUPPORT

 

Support Add-Ons

Service Provider Management

Service Provider Management

We ease the logistical headache of managing vendors by providing proactive support for carrier related issues by managing your company’s multiple service provider vendors.

Premium Service Levels

Premium Service Levels

Premium service level agreements add faster emergency response time and faster non-emergency time to your current support services to maintain business continuity and minimize downtime.

Remote System Monitoring

Remote Monitoring

Remote site monitoring is crucial in helping your business stay up and running. Let us find and resolve problems before they start.

Advanced Phone Replacement

Advanced Phone Replacement

A yearly fee applied to the support contract to enable you to simply swap a defective phone for a new phone.

Block Labor Hours

Block Labor Hours

Purchase as many or as little labor as you need for moves, adds and changes. Labor hours are valid for 12 months.

System Hardware Replacement

System Hardware Replacement

In the event of a hardware failure, Optus will ship a replacement part to you. You simply swap the defective equipment for the new replacement part.

Manufacturer Software Assurance

Manufacturer Software Assurance

We help you stay up-to-date on software releases, create budgeting efficiency with a fixed annual contract and increase your team’s productivity.

Site Remote Health Check

Site Remote Health Check

Preventative maintenance routine conducted remotely for your sites including alarm checks and software revision reviews.

Site On-Site Health Check

Site On-Site Health Check

Preventative maintenance routine at your company sites including alarm, power and equipment checks, software revision review and configuration back up.

M-F | 8x5 or 24x7 coverage available on all packages and some optimization options.

SIP TRUNKING

Optus can help you increase efficiency, simplify basic operations and save substantial money with our Carrier Solutions.

With over 75 years of design experience, our engineers will discuss a common multi-site carrier design solution, SIP Trunking.

SIP Trunking is a solution often found to be helpful to complex, multi-site organizations looking to unify their current or new phone system.

Interested in how SIP Trunking might work for you?
Begin your free system assessment today.

SIP Trunks work between corporate headquarters with PBX and branch offices.


OPTUS CASE STUDY - LARGE AUTOMOTIVE PARTS RETAILER

THE COMPANY’S CHALLENGE

With roughly 3,570 locations in more than 35 states, Optus' client continues to grow their automotive service brand. When the organziation first approached us, their biggest need was a partner to help stage and install their communications systems quickly and efficiently while keeping in mind the various hardware that may be acquired from location to location.

THE OPTUS SOLUTION

When the organization acquired 56 new locations that needed new hardware, we were able to do the job in just 4 weeks. We staged, shipped, and deployed these systems utilizing our On-Site Certified Technicians and our efficient project management team. Since then, we now manage the staging and implementation at Optus, as well as the deployment for most new location rollouts across the US.

THE RETURN ON INVESTMENT

By utilizing our Nationwide Maintenance and Support services and allowing our team of project managers and service technicians efficiently drive the staging and implementation of their new store roll-outs, the organization has been able to save time and resources for their internal team. The organization also utilizes our Repair and Refurbishment services to save money. We have saved them roughly $248,000 by repairing phones vs buying new and additional $370,158 by purchasing refurbished phones vs new.


Learn more about our retail solutions

Take The First Step

Take The First Step

Our value begins with a FREE planning session.