Support
Talk to an expertOur experts are your single source for telecom technology support. Whether you need remote assistance, on-site support, carrier management, or guidance on your next IT investment, let us help you keep your mission-critical systems running smoothly with our wide breadth of IT support services.
Remote Support
Remote IT Support Has Never Been Closer
We make remote IT support easy—with customizable, enterprise-wide support packages that address your telecommunication concerns instantly and completely.
%
faster response rate than the SLA
seconds average speed to answer
On a scale of 1-10, Optus clients give our support a 9.5
On-Site Support
Better Together
With us in your corner, you have access to a complete IT toolbox—nationwide support from certified technicians who detect, troubleshoot, and resolve break/fix issues to ensure optimal performance and minimal downtime.
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Service Provider Management
Let Us Do the Leg Work
Service provider service tickets this year
Hours saved by Optus clients on service provider issue resolution
Support Resources
Remote Support for Multi-site organizations
Managing a communications platform is not a core competency of most large companies. But it is Optus’ business and we partner with your company to manage your environment and free up resources within your organization for better utilization.
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Nationwide on-site technology support
With our nationwide support network, we deliver when other companies cannot. We closely manage our network, ensuring standards and SLAs are executed. Our team consistently places technicians on site, anywhere in the country, often within hours.
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Telecommunications support: Optus Help Desk
Our telecommunications Help Desk serves as an extension of your personnel and creates operational savings for large organizations by providing cost-effective technical solutions as either an outsource for end-users or an actual technician assistance center for internal IT.
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