Support

Talk to an expert

Our experts are your single source for telecom technology support. Whether you need remote assistance, on-site support, carrier management, or guidance on your next IT investment, let us help you keep your mission-critical systems running smoothly.

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Remote Support

Remote Support Has Never Been Closer

We make remote IT support easy—with customizable, enterprise-wide support packages that address your telecommunication concerns instantly and completely.

%

faster response rate than the SLA

seconds average speed to answer

On a scale of 1-10, Optus clients give our support a 9.5

On-Site Support

Better Together

With us in your corner, you have access to a complete IT toolbox—nationwide support from certified technicians who detect, troubleshoot, and resolve break/fix issues to ensure optimal performance and minimal downtime.

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Service Provider Management

Let Us Do the Leg Work

Service provider service tickets this year

Hours saved by Optus clients on service provider issue resolution

Support Resources

Remote Support for Multi-site organizations

Managing a communications platform is not a core competency of most large companies. But it is Optus’ business and we partner with your company to manage your environment and free up resources within your organization for better utilization.

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Nationwide on-site technology support

With our nationwide support network, we deliver when other companies cannot. We closely manage our network, ensuring standards and SLAs are executed. Our team consistently places technicians on site, anywhere in the country, often within hours.

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Telecommunications support: Optus Help Desk

Our telecommunications Help Desk serves as an extension of your personnel and creates operational savings for large organizations by providing cost-effective technical solutions as either an outsource for end-users or an actual technician assistance center for internal IT.

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