The holiday season is upon us once again, which means it’s time for gift giving and connecting with one another. While you might be looking for the perfect Secret Santa gifts for coworkers, the most meaningful gifts for your business are ones that create a more effective team and reduce stress during the year. For IT Departments, this year has been anything but festive. Providing technical support and maintaining business data security is difficult enough when there isn’t an ongoing pandemic. Moreover, the business shift to the digital world adds more stress and potential for human error. With the holidays right around the corner, we think it’s time to treat your team to something on their tech wish list. We’ve compiled a list of the 10 best gifts you can gift your IT Department this year.
1. Simplified Communication and Collaboration Tool
Having a seamless communication system has become a cornerstone to a company’s internal functionality and customer service experience. Cloud-based customer experience solutions such as contact center as a service (CCaaS) or unified communications as a service (UCaaS) have become a critical need for many organizations. Both services provide several features such as audio and video calls, chat features, SMS and email, as well data analytics and app integration. Depending on the needs of your organization for improved internal or external correspondence, UCaaS or CCaaS can provide a steady platform for digital communication that can put your IT department at ease.
2. Seamless Cloud Migration
Making the move to the cloud can be stressful on your employees, as this change typically requires significant effort. From preparing the network to evaluating what platform to choose, we’ve helped hundreds of partners transition to the cloud with ease. While your IT workers are busy with numerous responsibilities, we establish automation software to efficiently transfer data information to the cloud. We provide a clear migration strategy and maintenance plan that will maintain functional capability and relieve your organization of future complications.
3. Hassle-Free IT Project Rollout
New projects can mean new stressors on top of an already busy schedule. Organizations must determine a cost-effective way to upgrade outdated IT infrastructure without disrupting daily functionality. Our experts offer a spectrum of services to build multi-site infrastructure tailored to your organization. On top of that, we offer full end-to-end project management, enabling your organization to receive efficient, quality assurance without the extra cost. From cable installation to configuration and staging, Optus management of services enables organizations to focus on your growth and customers.
4. Data Protection
It’s critical for companies to make sure that there is minimal data loss, as that would be any IT teams’ worst nightmare. Optus has expert knowledge in data management and protection so that you can focus on moving your business forward. Optus can help you take advantage of a backup (BaaS) system for premium data storage. Additionally, we can aid in the portability of your data, guaranteeing that it can migrate seamlessly between processors and cloud systems.
5. Disaster Recovery Plan
Even when everything is done correctly, you can still fall victim to data loss and down time. This can be devastating to your organization and can leave your IT team scrambling for a solution. It is important that you have a disaster recovery plan in place to prevent this nightmare from becoming a reality. Optus can help you create a disaster recovery plan that regularly tests your backup systems, assesses the risk of data loss, and calculates a recovery strategy so you and your IT department can sleep deeply at night, free from worry.
6. Frictionless Customer Experience
At Optus, we believe in the power of simplicity by providing customers a seamless experience. By streamlining our processes and taking a customer-first approach, we eliminate unnecessary barriers, which means fewer errors and delays for you. Whether you require a total cloud migration, help desk services, or basic break/fix support, our team works hard to create the best experience for you and your business. With a 90% first-call resolution rate and the fastest response rate in the industry, it’s easy to see why we’re at the top of every wish list.
7. Industry Expertise
We passionately pursue certifications and industry knowledge that accelerate our growth and benefit our partners at every level. As a national leader in managed IT with over 30 years of experience, we are confident in our ability to provide you with premier IT support, intelligent connectivity, and unmatched support. This year, consider giving your IT team the gift of seamless IT and telephony support at every level.
8. Fast On-Site and Remote Support
Receiving IT support services shouldn’t be a frustrating experience. Optus offers access to nationwide support from 5-star certified technicians who can detect, troubleshoot, and resolve any on-site or remote issues to get your company up and running with minimal downtime. With 44% faster technical support than the average SLA, we’re proud to have earned a 95% excellent customer satisfaction rating that guarantees a near perfect experience with us.
9. Customizable Connectivity
When it comes to the perfect gift, there’s no one-size-fits-all approach. It’s the same with your business, and we understand that better than most. Optus offers multi-cloud solutions to fit what your organization needs to operate at peak performance. Vendor agnostic and client minded, we provide IT and communication solutions that enable your needs to be met in the most effective way.
10. A True Partnership
As a partner to many Fortune 500 companies, we understand that communication is the foundation of every relationship. We prioritize the bonds fostered through sincere connection and mutual benefit that builds clients for life. As a trusted IT partner, we simplify business communications and managed IT by democratizing technology—ensuring our clients have access to best-in-class solutions and unmatched support.
The Gift that Keeps on Giving
This year, think outside the box when it comes to the best gifts for your tech-head employees. If you’re interested in learning more about how Optus can support your IT team during the holidays and beyond, get in touch with us today.