Optus Customer Warranty Policy
All returns/warranty issues are subject to the terms and conditions of the manufacturer and must be met before Optus can facilitate your transaction. Please be ready to provide the model and serial numbers and a brief description of the issue with the product. Items may be returned to Optus within 30 days of the invoice date. Items must be in the original condition and include all original packaging. All returns are subject to the conditions and approval of the manufacturer or distributor. A restocking fee of 20% will apply.
Advance Replacement on Critical Items must be approved by Optus Tech Support. They can be reached at 800-298-9044 or by e-mail to firstname.lastname@example.org.
If you have questions, or to contact Optus for an RMA, please call 870-933-5769 or send an e-mail request to RMA@optusinc.com.
Replacement parts may be new or used. Advance Replacement product can be of similar or better quality. When Advance Replacement is not possible, repair and return or refund options may be offered.