Why Choose Optus

OUR RELATIONSHIP WITH OUR CUSTOMERS IS SIMPLE.
WE SUCCEED BY HELPING THEM SUCCEED.

At Optus, we offer services that meet your business needs no matter where you are in the lifecycle of your communications investment. We help you get the most out of your communications systems and when it makes sense for your business, we can help you design, deploy and support a new platform with the latest technology.


WHAT CAN OPTUS DO FOR YOUR BUSINESS?

At Optus our mission is to solve complex technology challenges and deliver consistent business results to our customers. Through our 24 years of proven experience, we’ve learned how to simplify nationwide installations, provide scalable support services for thousands of locations at a time and help clients make the right technology decisions for their business. We’ve become experts at maximizing and extending the life of organization’s communications investments to provide the best ROI in the industry. Watch this video to see what we can do for your organization.

CUSTOMIZABLE BUSINESS SUPPORT PACKAGES

Choose one or all four + support add-ons

HELP DESK

ON-SITE SUPPORT

ON-SITE SUPPORT

 

Support Add-Ons

Service Provider Management

Service Provider Management

We ease the logistical headache of managing vendors by providing proactive support for carrier related issues by managing your company’s multiple service provider vendors.

Premium Service Levels

Premium Service Levels

Premium service level agreements add faster emergency response time and faster non-emergency time to your current support services to maintain business continuity and minimize downtime.

Remote System Monitoring

Remote Monitoring

Remote site monitoring is crucial in helping your business stay up and running. Let us find and resolve problems before they start.

Advanced Phone Replacement

Advanced Phone Replacement

A yearly fee applied to the support contract to enable you to simply swap a defective phone for a new phone.

Block Labor Hours

Block Labor Hours

Purchase as many or as little labor as you need for moves, adds and changes. Labor hours are valid for 12 months.

System Hardware Replacement

System Hardware Replacement

In the event of a hardware failure, Optus will ship a replacement part to you. You simply swap the defective equipment for the new replacement part.

Manufacturer Software Assurance

Manufacturer Software Assurance

We help you stay up-to-date on software releases, create budgeting efficiency with a fixed annual contract and increase your team’s productivity.

Site Remote Health Check

Site Remote Health Check

Preventative maintenance routine conducted remotely for your sites including alarm checks and software revision reviews.

Site On-Site Health Check

Site On-Site Health Check

Preventative maintenance routine at your company sites including alarm, power and equipment checks, software revision review and configuration back up.

M-F | 8x5 or 24x7 coverage available on all packages and some optimization options.

A Partner You Can Trust

Our institutional expertise spans 25 years, encompasses more than 275 staff certifications and is aligned with some of the largest and leading OEM names in the industry. As a ISO 9001:2008 company, excellence is our standard and quality assurance is our guarantee. Our business is built on integrity and when you work with Optus, you are working with the best in the business.

NATIONWIDE SERVICE DELIVERY

Multiple sites can mean multiple vendors. We offer fast, scalable design and implementation services, nationwide. Learn more >>

CUSTOMIZABLE SUPPORT & MAINTENANCE

Optus takes the burden off you. We offer solutions no matter what your organization needs. Learn more >>

FIXED SERVICES COST

We understand tight budgets. We have zero hidden costs and a dedicated service team who will be transparent about your fees, every step of the way. Learn more >>

Optus has 275+ Certifications & ISO 9001:2008 Registered company

EXPERIENCE & LONGEVITY

Our technicians are the best of the best. Let our 75 years of design experience & 275 industry certifications support your organization. Learn more >>

LIFECYCLE EXTENSION SERVICES

Get the most from your current system. You have other priorities, take advantage of our lifecycle extension services. Learn more >>

IS YOUR BUSINESS PHONE SYSTEM AT THE END OF ITS LIFECYCLE?

FREE LIFECYCLE CALCULATOR.

OPTUS CUSTOMER PORTALS

The free Optus Customer Portal allows our customers to open, close and manage all open service tickets, and manage invoices. On the go or on your desktop, the Optus Customer Portal keeps you connected to Optus Services 24/7.

We Support the Best Brands: NEC & Avaya

Take The First Step

Take The First Step

Our value begins with a FREE planning session.