WE SIMPLIFY THE COMPLEX.
Navigate the complex world of digital transformation and customer experience technology with a trusted partner. Access the expertise you need to strategize, evaluate, and implement the best solution for your business.
WHO WE ARE
We are a cloud advisory and IT services company designed to advance today’s hybrid workplace. With over three decades of experience, we provide a vendor-neutral approach to technology—from core communications to the full ecosystem of CX technologies—including hardware, software, connectivity, cloud services, and IT support. Through our unique integration of people, processes, and technology, we elevate organizational productivity, scalability, and uptime.
Experienced
32+ years in business
Dedicated
100+ Team Members
Empowered
4x Best Places to Work Award Winner
Trusted
6,500+ clients and counting
OUR PURPOSE
A simplified approach to a complex reality
Optus exists to simplify the complex, and we do so by delivering customer-first technology advisory services and single-source IT services. Our unique approach to technology makes us a seamless extension of your business, and our scalable and responsive solutions ensure rapid growth and high value for you.
TECHNOLOGY
ADVISORY
Optus’ vendor-neutral consulting services include a wide range of technology service offerings, such as unified communications, contact center, collaboration tools, video conferencing, physical security, surveillance, access control, and cybersecurity. We provide insight, strategy, execution, and support to IT and operational leaders throughout the cloud journey. Because we have strong partnerships with most major technology providers, we can design and implement customer solutions to address your specific needs.
Supporting Resources
Supporting Resources
IT SERVICES
Optus’ vendor-neutral consulting services include a wide range of technology service offerings, such as unified communications, contact center, collaboration tools, video conferencing, physical security, surveillance, access control, and cybersecurity. We provide insight, strategy, execution, and support to IT and operational leaders throughout the cloud journey. Because we have strong partnerships with most major technology providers, we can design and implement customer solutions to address your specific needs.
OUR LEADERSHIP
Mark Duckworth
Founder & Chief Customer Officer
David Sluder
Chief Operations Officer
Shanna Kennedy
Vice President, Human Resources & Accounting
Brad Wilcox
Vice President, Information Technology
Travis Recer
Vice President, Services
Kristie Waddell
Director of Client Services
Whitney Blackburn
Director of Marketing
OUR CORE BELIEFS
Mission
We deliver IT and telephony technologies that transform how our customers connect, communicate, and create. We invest in our people and processes—always driving forward with integrity to create exceptional customer experiences.
Vision
We power your best work through technology delivery and operational support—enabling agility, security, and business continuity.
OUR VALUES
Do Unto Others
Developing deep empathy for our customers and team members’ needs, challenges, and dreams is critical to ensuring we help them succeed.
Put the relationship first
In every way, we strive to build strong and lasting relationships with our customers and within our teams—embodying trust, responsiveness, and commitment at every level.
Delight the customer
We believe that delighting customers should be the standard, and we are relentless in our pursuit of their success.
Pursue Knowledge
We believe that pursuing a path to learning is key to our success, and we seek to grow in knowledge that drives results for our customers.
Think out loud
Ideas can come from anyone or anywhere. We believe ideation is critical to our success, and we seek to create an environment where everyone is heard.
Lead with integrity
To build and maintain trust, we use our expertise and agility to get the job done right the first time.
Respect the individual
Our commitment to diversity and inclusivity drives us to genuinely connect—seeking opportunities to support, respect, and honor our shared humanity.