Your customer-first
cloud partner.
To maintain or advance your competitive advantage, you need a partner who will help expand your portfolio and boost your productivity, scalability, and uptime. We will enable your best work and increase your agility—ensuring everyone is connected and supported. All the time. From anywhere.
connect with confidence
Simplify your business technology and deliver richer experiences with a customer-first, vendor-neutral approach to unified communications. Understanding platforms and functionality within the cloud communications ecosystem is challenging, and the pace of change is accelerating. At Optus, we create clarity between leading UCaaS vendors to help you align technology resources and support your entire organization’s collaboration strategy.
Simplify Business Technology
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Yello®
Optus' Premier UCaaS Solution
All-in-one voice, video, and chat
Yello® is the ideal solution for businesses looking to boost their productivity while saving time and money. With Yello®, users can access a comprehensive suite of communications and collaboration services to streamline operations. Yello’s powerful scalability, strong security, and easy-to-implement setup make it the perfect choice for any branch or team ready to maximize its potential. The best part? It’s always supported by Optus.
Use Cases
01
Scale quickly and easily, save on infrastructure, and work with a trusted partner
02
Maximize uptime, manage anywhere, boost efficiencies, and save money
03
Upgrade your business phone system and get powerful capabilities
04
Run your business communications at full speed, even in the event of a disaster
cloud communications and cx
Contact Center
Optimize your customer experience
Contact Center as a Service (CCaaS) offers inbound and multichannel capabilities and allows for flexibility, scalability, and cost management. Our services are designed to help companies achieve the full potential of CCaaS and improve their overall customer experience. With our team of contact center experts, we can assist in making the switch to CCaaS seamless and successful.
Collaboration and Conferencing
Work together from anywhere
Stay organized and improve collaboration with all your conversations, files, meetings, and applications in one shared workspace. Whether you need a solution built from the ground up or you want to integrate a collaboration tool into your existing communications platform, we deliver a wide range of solutions to accommodate your unique business needs.
Optus works with technology partners to provide a fully customizable ecosystem of conferencing and collaboration tools.
Artificial Intelligence
Better CX starts with AI
We know a better customer experience begins with a combination of human and artificial intelligence. With the help of AI, companies can quickly and seamlessly respond to customers across multiple channels with personalized service. Supplementing the customer experience with AI allows companies to really listen to their customers and make them feel more connected. This level of optimization provides faster outcomes, increased retention, and greater wallet share for your organization.
Optus provides a seamless evaluation experience to help you automate every step of the customer journey.
ADDITIONAL RESOURCES
