Your privacy is important to us. The privacy policy outlined below provides information on the data Optus, Inc. collects from you and the ways we protect your data. Please review this policy and feel free to contact us if you have any questions.

We Respect Your Privacy
You may browse our site anonymously. When you place an order or register on our site, we request information like your name, your email address, maybe a mailing address, or sometimes a phone number.

We use cookies and server logs to collect information, including your IP address, browser type and language, and the date and time of your visit. We use this information to personalize your browsing experience and to help us improve site performance. We do not sell this information and it is only shared with third parties as outlined in the following section.

Your Information is Protected
Your name and contact information are protected by firewalls. More information about how transactions are processed to secure your data is available under the heading, “Your Transaction is Secure.” We will not share your information for any other reason except as required by law.

Your Email Address is Private
We comply with the Federal Can-Spam Act (15 U.S.C. 7701 et seq.). We use your email only to communicate with you about your order and products or services that may be of interest to you. You can opt out of receiving emails from Optus, Inc. anytime by following the unsubscribe link located at the bottom of every email you will receive from us.

Your Transaction is Secure
Any credit card information you provide is encrypted using SSL before transmission to a secure payment gateway. Your credit card information is not stored on our servers.

We Comply with US Privacy Protection Acts
We are in compliance with the California Online Privacy Protection Act and will not distribute your personal information to outside parties without your consent. We also comply with the requirements of the Children’s Online Privacy Protection Act. Our website, products and services are all intended for people who are at least 13 years old or older.

Marketing and Advertising
Optus, Inc. uses the AdRoll and Google advertising networks to collect visitor data on our site and then serve targeted display ads to you on other sites. Our partners use technology such as cookies and web beacons to collect this data.

Use of our site implies consent to this privacy policy, which is designed for residents of the US. Any changes to the policy will be posted on this page.

If you have any questions about this policy, contact us at:

Optus, Inc.
3423 One Place
Jonesboro, AR 72404
(877) 892.4900


Optus, Inc. processes all orders in 24-48 hours after your initial purchase. Optus, Inc. only ships in the United States. Questions about our shipping policy? Contact Us.

Applicable shipping rates are charged to ship all orders to the Continental United States via FedEx, unless otherwise requested.


As a courtesy to our customers, Optus provides an advance replacement on equipment purchases for 30 days from the invoice date. After 30 days, Optus will facilitate the original manufacturer warranty for the term of their warranty period.

Warranties may be supplemented with the purchase of an Optus Maintenance Agreement. Each manufacturer’s warranty information is listed below.

Product Lines

Avaya IP Office Hardware (Control Units/Expansion Modules/Media Cards) & Terminals:  1 year repair and return

Software: 90 days

Critical Components (CPU/VM): 1 year advance replacement

SV or Legacy Series Non-Critical Components (Station Cards) & Legacy Series Terminals (DTR/DTH/ITR/ITH): 2 year repair and return

SV Series Terminals (DTL/ITL): 5-year repair and return

Software: 90 days

Critical Components (CPU/VM): 2 year advance replacement

Peripheral Products

AVST 30-day advance replacement, 11 months repair and return
Bogen Communications 30-day advance replacement
Cetis Scitec, Teledex & TeleMatrix – See below
Scitec Aegis and other phones: 1 year repair and return
Teledex Networked phones, Express Net Products and B-series phones: 1 year repair and return
Pearl Family: 2 year repair and return
Telematrix Marquis Hospitality: 5 year repair and return
Spectrum Plus: 2 year repair and return
ITW Linx 1 year advance replacement
Minuteman UPS Batteries: 2 year advance replacement
Hardware: 3 year advance replacement
Plantronics 1 year repair and return
Polycom 1 year repair and return
TriVium 30-day advance replacement
Valcom 30-day advance replacement
Optus Refurb & Repair Optus Refurb: Advance replacement for 1st 30 days; repair & return remainder of 1st year
Optus Repair: 1 year repair and return
Professional Services/Labor 90-day warranty

More Information

All returns/warranty issues are subject to the terms and conditions of the manufacturer and must be met before Optus can facilitate your transaction. Please be ready to provide the model and serial numbers and a brief description of the issue with the product. Items may be returned to Optus within 30 days of the invoice date. Items must be in the original condition and include all original packaging. All returns are subject to the conditions and approval of the manufacturer or distributor. A restocking fee of 20% will apply.

Advance Replacement on Critical Items must be approved by Optus Tech Support. They can be reached at 877-892-4900 or by e-mail to
If you have questions, or to contact Optus for an RMA, please send an e-mail request to

Replacement parts may be new or used. Advance Replacement product can be of similar or better quality. When Advance Replacement is not possible, repair and return or refund options may be offered.