Contact Centers (essentially the updated version of call centers) don’t seem flashy, but they can be the lifeblood of an organization.

Calling is no longer the only way consumers engage with companies, and a growing number of consumers consider it a “bad experience” when support isn’t available via their desired contact method. Organizations need to be prepared to support each communication channel equally. Top performing companies have learned how to turn multi-channel support into a data goldmine via omnichannel CCaaS solutions.