by Rebekah Person | Nov 13, 2023
Contact Center Opportunities Guide Unlock the potential of your contact center with Optus’ comprehensive digital resource on Contact Center as a Service (CCaaS). Discover the driving force behind CCaaS adoption, from meeting real-time customer demands to...
by Rebekah Person | Nov 13, 2023
How CCaaS Enables Flexibility and Scalability in the Restaurant Industry Restaurants have had to make several significant changes in the last few years. The pandemic has changed how businesses of all types operate, food service and hospitality being no exception....
by Rebekah Person | Nov 13, 2023
Optus Overview With a focus on customer-first capabilities, our cloud technology, IT project rollouts, carrier services, and infrastructure cabling offer a better experience for both customers and employees. By connecting virtual teams and offices, enhancing business...
by Rebekah Person | Nov 13, 2023
5 Signs it's Time to Upgrade Your IVR to an IVA Our Intelligent Virtual Assistants (IVAs) are revolutionizing how businesses engage with their customers, offering seamless, natural language interactions that enhance customer satisfaction and drive efficiency. By...
by Rebekah Person | Nov 13, 2023
The Case for Cloud Contact Center Infographic Uncover the key to exceptional customer service with Optus’s revolutionary resource on cloud contact centers. In today’s fast-paced world, customer expectations are higher than ever, and traditional on-premise...
