Union County Hospital

Union County Case Study


Union County Hospital is a community healthcare provider in Anna, Illinois with a 25-bed facility that provides complete inpatient and outpatient care including emergency, medical and surgical services. Union County Hospital works hard every day to be a place of healing by offering a wide range of services, some of which include digital mammography, on-site MRI services, sleep studies, cardiopulmonary rehabilitation, inpatient and outpatient therapy services, aquatic therapy, outpatient infusion and transfusion services, wound care and more.

The Challenge:  End of life phone system crash 

Union County Hospital, located in southern Illionis, is a 25-bed critical access and 22-bed long term care facility with complete inpatient and outpatient care including emergency, medical and surgical services. Union County Hospital suffered a devastating, direct lightning strike that resulted in a phone system crash of their end of life phone system. The hospital needed an immediate system fix to a system that was not only unsupported by the manufacturer but parts were very difficult to source.

The Optus Solution:  End of life refurbished hardware, on-site certified tehcnician support and strategic assessment & planning 

Union County notified Optus of the issue and we immediately stepped into action. Utilizing our 65,000 square foot warehouse stocked with end of life phone system parts, Optus was able to pull a refurbished PBX directly from inventory. The certified technician arrived on-site and within 12 hours had Union County Hospital up and running. Once the hospital’s mission critical functions were functioning, Optus was able to provide a detailed assessment and proposal for replacing the old system with a new one.

The Impact:  Quick turnaround, business continuity and fixed price support services 

By utilizing Optus’ inventory of end of life phone system parts and nationwide network of certified technicians, Union County Hospital lost very few hours of operation. Optus was able to upgrade the hospital to a phone system that ensures better business continuity execution by regular backups to the phone system programming and configuration. Furthermore, Optus is always on call with Union County Hospital, providing them with fixed price 24X7 remote and on-site support coverage just in case a disaster hits again.


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