Woodland Heights Medical Center

Woodland Heights Medical Center Case Study


Woodland Heights Medical Center is a community healthcare provider in Lufkin, Texas with complete inpatient and outpatient services. Woodland Heights is more than 200 healthcare professionals strong and believes in the power of people to create great care. As a result of their hard work they are a Joint Commission accredited facility and have received awards for cardiology, pulmonology, neurology and orthopedic surgery.

The Challenge:  Voicemail server crash, phone system no longer supported by manufacturer 

Community Health Systems, Inc. is one of the nation’s leading operators of general acute care hospitals. The organization’s affiliates own, operate or lease 159 hospitals in 22 states with approximately 27,000 licensed beds.

Woodland Heights Medical Center, a CHS hospital, is a 149-bed facility with complete inpatient and outpatient services located in Lufkin, Texas. Optus first began our relationship with Woodland Heights when the site’s voicemail server crashed. CHS’s corporate Infrastructure Deployment Group contacted Optus to resolve the issue.

Upon dispatch Optus determined that the voicemail server was no longer functioning and that the site’s phone system was no longer supported. Optus resolved the issue in just a little over a week. While onsite Optus performed a system survey and determined a phone system upgrade would result in several productivity gains as well as immediate monthly cost reductions to help offset the expense of the new system.

The Optus Solution:  New phone system, new voicemail server, strategic assessment & planning 

Optus installed a system upgrade as well as incorporated Spectralink wireless handsets to reduce the costs of the Ascom system. Optus worked around the hospital’s staff schedules and spent many hours during and after the phone system installation ensuring everyone was properly trained.

The Impact:  Quick turnaround, operational efficiency, cost savings 

By utilizing the system upgrade that Optus recommended, Woodland Heights has been able to reduce their annual costs by $42,000. Optus also provided a timely resolution to the voicemail server crash at a $10,000 savings over the site’s current vendor. Optus continues to advise Woodland Heights on ways to leverage the new system upgrade. From integrating into the nurse call system to providing mobile enhancements for nurses and administrative users, Optus is working to continuously improve the hospital’s communications.


Woodland Heights Medical Center Banner